I'm located in Cape Town and say I have a customer in Ethiopia and I need to use TeamViewer to do troubleshooting.
That is kind of irritating and it puts analysts off from using it. For example, if you're using it on a server from Windows 10, the solution will start complaining if on the one end you're using a commercial edition and the other end you're using the enterprise license. You can get the free commercial edition or the enterprise license edition and it sort of limits you between levels of operating systems. TeamViewer is okay, but there are some challenges with compatibility. Which deployment model are you using for this solution?
My company is a customer of TeamViewer Remote Management. For remote support, it's an eight, but because it's still lacking feature-wise, I'm giving it a seven. Overall, I'm rating TeamViewer Remote Management a seven out of ten. It's just that the solution only has a few features, so it's lacking, feature-wise. I don't see any issue regarding the remote support feature of TeamViewer Remote Management. I advise anyone looking into using TeamViewer Remote Management to install the latest version to get good support.
My team needs full remote support plus more security when transferring data, so TeamViewer Remote Management isn't the best solution for the company. My company doesn't have plans to increase the usage of TeamViewer Remote Management and is now using a different application for remote support more often versus TeamViewer Remote Management. I can easily do deployment and maintenance for TeamViewer Remote Management from the dashboard. Only a few people work on TeamViewer Remote Management within the company, particularly ten people. I'm using the latest version of TeamViewer Remote Management. I'm using TeamViewer Remote Management, but not as much as other solutions, though some people prefer to use it more within my company.
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